Constant problems ordering

[Gem-mc]

Everything i try on the app lately doesn’t work!.. we need to get this sorted!… I’ve ordered and paid down payment 3 times now for a tv… and when called have had them tell me there is a problem and try again on phone to take payment again to be told it still didn’t work, then same again the next day!..

now I’m trying to buy something else to keep throwing me out saying error.. and nothing added to basket! This is getting ridiculous now, with service on either app or phone!  So frustrating 😡

[Leanne_T]

Hi there @Gem-mc 

Thanks for coming to the community 🙂

Which TV model have you tried to order? 

Also, which other accessory or device are you trying to add to your basket? 

What error message shows when you try to make the purchase? 

Speak soon 🙂

Leanne.

[shaunmills]

Hey!

This is the same issue I am experiencing. I have spoken to 150 multiple times, they have taken the deposit for the TV twice (refunded on to my bill for one of them eventually). 

Apparently they are experiencing issues with all 55” televisions where they are unable to process through the delivery with parcel force. Although, it depends who you speak to. I’ve also been told the item has sold out and I will need to cancel, but after explaining what I previously had been told they eventually agree that’s the problem.

One of the agents I spoke to recommended raising a formal complaint to get some priority on the resolution, although that was closed down twice now without any formal contact from EE, and 150 just say to wait another week. 

I posted on X, and also on here on another thread but it’s not getting any traction. I would say to raise a complaint on the main EE site, and hopefully if enough customers raise it, someone will investigate what is going on.