Complaints

annielavespa1
Visitor

Hi there,

Does anyone know how I can formally complain to EE?

Some of the call handlers are incredibly unprofessional. One in particular made a major error while processing the change of ownership of my account. I can't quite believe that due to his mistake, my account is frozen for 6 months so I cannot get a new phone! It's laughable that I've been a loyal customer with EE for over 10 years, yet this is the service I receive. I am now forced to consider changing providers as I literally cannot order a new phone with EE. You have put me in a situation where I'm trapped with no options whatsoever, as none of your staff can supposedly reverse his mistake. How is that fair in any way? I will be telling all my friends to avoid EE at all costs.

Thanks,

Annie

1 SOLUTION

Accepted Solutions
XRaySpeX
EE Community Star
EE Community Star

@annielavespa1 : You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

@annielavespa1 : You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP