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Checking my dats

smth2
Investigator
Investigator

‎13-02-2023 08:41 AM

I haven’t been able to access my account for over a week, why not?  

0 Helpful
5 REPLIES 5
Christopher_G
EE Community Support Team

‎13-02-2023 10:41 AM

Hi @smth2 

Do you get any error messages when you try to log in?

Chris

smth2
Investigator
Investigator
In response to Christopher_G

‎13-02-2023 11:10 AM - last edited on ‎13-02-2023 01:08 PM by EE Community Moderator

Hi, no, just saying EE are undergoing some last minute maintenance, but it’s been saying that for over a week, so I’m unable to check my data!  All it will let me do is go onto the forum!  Sheila 

0 Helpful
Christopher_G
EE Community Support Team
In response to smth2

‎13-02-2023 11:12 AM

Could you try logging in on a different device or browser please, @smth2?

Chris

smth2
Investigator
Investigator
In response to Christopher_G

‎13-02-2023 11:20 AM - last edited on ‎13-02-2023 01:08 PM by EE Community Moderator

Hi, I’ve just looked at EE app on my iPad and it says for utilities?  Is that the one I download?  Sheila 

0 Helpful
Christopher_G
EE Community Support Team
In response to smth2

‎13-02-2023 11:24 AM

It's called My EE, @smth2 

Chris