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Changing numbers

Dilan171
Explorer

How do I change my number on the ee app? I used to have another number but I lost that SIM card and now I’ve got a new one.  The problem is that I can’t change my number that’s associated to my email and I need to do that

1 REPLY 1
Chris_B
EE Community Star
EE Community Star

@Dilan171  Why didn’t you request a replacement SIM card you’ll have kept the same number. 


 If you do want to use this new number then you need to set up a new account. This will mean having a different email address as your old account is  associated with your email address, or you need to call customer support explain what your trying to do so they can delete your old account from the system thus removing your email address from that account so you can use it with a new account hat you need to setup with this new number. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.