Cant log you in yo upgrade

[Armacon]

Log in to the app fine. Go to shop to see upgrade options, continually get the message as per screen shot.

 just a joke, site and app are dire 

[Chris_S]

Hi @Armacon I'm sorry to hear that you're having trouble upgrading via the My EE app.

Could you try logging in through a web browser and let me know if you're still having the same issue?

To access the upgrade site via a web page, just click this link: Upgrades

Chris S

[Armacon]

No difference - exactly the same message, I'm using a totally different laptop on a different Wi-Fi connection.

[Chris_S]

Thanks for letting me know @Armacon could you try disconnecting from your WIFI and access the page with your mobile data please?

Chris S

[Armacon]

Exactly the same using 4G.....

Sent from Outlook for Android<>

[Chris_S]

Thanks for giving that a go @Armacon 

Could you text UP to 150 please? just so you can double check that you're eligible for an upgrade.

Chris S

[Armacon]

Hi - done that and it says: - 

"Great news: you're ready to upgrade! Check out ee.co.uk/eeup to see your offers, call us on 150, or find your local store at ee.co.uk/store-finder

A.

[Chris_S · Accepted solution]

I appreciate you trying that @Armacon 

We'd need to get one of our guides to access your account and see what's restricting that page from being displayed.

To speak with a guide, you'd just need to dial 150 from an EE phone, or 07953 966 150 from any other phone.

You can find a link to our contact us page here

Chris S