Cant link my number

[Stephevans677]

Hi, 

Cant link my number to account put number in then get a code in sms and enter then its says can't link at minute come later after we fix things.

[Leanne_T]

Hi @Stephevans677 

Thanks for coming here 🙂

Are you using an email address that has been used for an EE account previously? 

Is the SIM card pay as you go or pay monthly? 

Leanne 🙂

[Stephevans677]

Yes for the email as I've only got that email and I've got a monthly ee sim and I've got a ee pay as you go sim too.

[Stephevans677]

And it will not link to account 

.

[Katie_B]

Thanks for confirming @Stephevans677. 

You can't link pay as you go with pay monthly. 

To use My EE for your pay as you go number you will need to use a different email to register. 

Katie

[Stephevans677]

I've tryed linking to a new account and get the text for it and says on can't link it come back after we fix things

[Katie_B]

Hi @Stephevans677. 

Is the SIM activated?

Katie

[Stephevans677]

I put it in my phone to get code so think it is.

[Katie_B]

Thanks for getting back to me @Stephevans677. 

Are you able to make calls and texts?

Katie

[Stephevans677]

I haven't top it up yet, it that why it might not link to account but going to try it now and see if it links or not.