Cant link my mobile number to my ee account

[phuctainguyen]

Hi, i have my mobile number linked to another account. I want to change it to my new account but when i already removed the number from that account and i still cant link my mobile number to my new ee account. It always show that your ee product have been link to another account 

[Peter_W · Accepted solution]

Good morning @phuctainguyen.

Welcome to the EE Community 😊

If you're struggling to get this linked up at your end, I'd definitely recommend giving our customer care team a shout. 

Sometimes depending on how your account is set up they'll need to raise this with a back office team to get everything amended, but I'm confident we'll be able to help you get this sorted.

Peter