Cant link my business phone, and cant redeem MS365 voucher

[aprilbambino]

I've tried multiple times to link my business phone to my online account, and it fails every time. I have phoned EE support and just get told they're aware of this issue.

However, I am now trying to redeem my Microsoft 365 perk, which also does not work online. How can I get my discount code to use at MS? I've been going to ee.co.uk/microsoft. 

[Ali_A]

Hi @aprilbambino 

Welcome to the Community

Have you already selected the Microsoft 365 as your inclusive extra option? 

You can select your Inclusive Extra by texting PICK to 150.

Once you have done this you will receive an activation link. Just follow the steps on the link. 

There is no discount code required, as the subscription is provided through your EE account. 

Ali

[aprilbambino]

I have tried that, and get an error after entering the verification text code. It just says there is a technical error. 

Also, can I not apply this discount to an existing Microsoft account? 

[Ali_A]

@aprilbambino 

Thanks for trying. The verification text code is only for EE to identify you are the holder of your mobile phone, before sending you a unique subscription link. 

Are you on Wi-Fi when trying to verify or Mobile data? 

When you receive the link it will ask you for your existing Microsoft account if you have one.  
You only need to set up an account if you don't already have one. 

Ali 

[aprilbambino]

I don't ever get past the security check. I enter my code from the text message. Then I get shown the error message "We are experiencing technical problems right now, please try again later." 

I don't ever get any links or content about Microsoft. 

I've tried both WiFi and Data. 

[Peter_W · Accepted solution]

Thanks for giving that a go @aprilbambino.

Have you tried it from a different device too?
If you continue to struggle, I'd recommend getting back in touch with our dedicated business team who will be able to help investigate further.

Peter