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Cant link device to app

Freda5
Investigator
Investigator
 
4 REPLIES 4
Freda5
Investigator
Investigator
 
Christopher_G
EE Community Support Team

Hi @Freda5 

Welcome to the community.

What happens when you try to link it? Do you get any error messages?

Chris

Not a code, just a message saying cannot complete the action. I've spoken to someone at EE who says it's an issue their end and they're working on fixing it. In the meantime I have managed to gift data by getting them to do it for me. However I haven't been able to use the app at all since switching to EE as can't get beyond this problem. Can't view my usage, bills or anything. I don't know how long this will take to fix. 

James_B
EE Community Manager
EE Community Manager

Thanks for the update @Freda5 

I hope the issue with your account is resolved soon.

James