Cant add credit card page errors

[JonL4]

Tried for 2 days to add a credit card to my mobile plan for recurring payments. Add all the card details then next screen for 3d secure just errors on load. Tried 3 devices, web and app, and different internet all error.  Just joined ee and not happy.

 

[XRaySpeX]

Is it a UK bank's credit card?

[JonL4]

Yes a uk card

[Northerner]

Hi @JonL4 

If this is for direct debit of your monthly bill I don't believe you can set that up on a credit card. If you call EE CS on 150 they can add a card to your account.

That error normally means you have some ad blocking software in place. 

Thanks 

[JonL4]

Its not a direct debit using a credit card would be a continuous credit card payment.

Def not add blocking software i dont use that and have tried 3 different devices. And 2 different internet connections do the same thing.

I will resort to phone up i think which prob means sitting on hold for ages just because their form is broken

[XRaySpeX]

@Northerner :: This'll be a PAYG Direct Card Payment.