Cant Login App

[cantloginapp]

I can't log in to the app since I joined EE. I've been calling from time to time for about 1.5 years and explaining my problem but no one has helped. The last time I called, a person sent an email and said this email didn't work and I gave a different email but it didn't work either. This is already nonsense. Don't tell me to call 150. I called 100 times and they can't solve my problem, they just don't care about anything.

[Chris_B]

@cantloginapp  can you login to your online account? 

[cantloginapp]

No

 

[Michael_D]

If you are seeing the same thing happen on the app and the website, it would need to be a call to our tech guides @cantloginapp.

They will need to get access to your account and have a look into this further, and if they need to, raise a ticket to get this investigated further.

Michael

[cantloginapp]

I call you many times in this year. They not fixing my problem.  Last time we change the mail address but it didn’t work. I told them its not working but they nit do anything. 

 

 

[Peter_W]

Thanks for the update here @cantloginapp.

There are a few different things that can affect your ability to log in, but I'm disappointed this hasn't quite done the trick. 

If you give our team another call though they can help look into any other options available for getting this sorted out.

Peter

[cantloginapp]

I called again and explained the issue, but they still couldn’t resolve it. And you know what the worst part is? They don’t even follow up on the issue. I’ve never seen a company with such terrible support in my life. Im give up

[Linzi_H]

Thanks for keeping us in the loop @cantloginapp 

I'm so sorry you're no further forward with this. What has the team advised are the next steps now, did our technical support team log a ticket for this to be investigated? 

Linzi 

[mkcomputing]

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@cantloginapp wrote:

I called again and explained the issue, but they still couldn’t resolve it.

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Read around here and you will find many tales of woe like yours. Something is clearly broken in the EE system. They just don't want to admit it.

"Call 150" is a constant refrain. I suspect that the front-line team here is also kept in the dark, which is why that is the default response. I wouldn't blame them.

From my experience, what you really need is someone who can take on board your details and mend the connection. They need details like EE phone number, account number and email address for the EE account.

That's how I got out of this hell hole. It took a few days, but after months in the wilderness, I eventually got back in.