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Can’t upgrade

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Mike_1984
Visitor

‎30-03-2026 01:23 AM

I’m now out of contract and paying more than I need to be. Every time I try to log in to upgrade there’s an issue with the app AND the website. I can’t remember the last time EE let me log in. Does anyone know what’s going on and when (or if) it will be fixed?

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Rach_H
EE Community Support Team

‎30-03-2026 08:59 AM

Hi @Mike_1984,

Welcome to the Community!

I'm sorry to hear about the trouble you're having with upgrading within the app. I'd recommend reaching out to our team, and they will be able to look into why this is happening, and help you get your upgrade sorted.

Rach

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Rach_H
EE Community Support Team

‎30-03-2026 08:59 AM

Hi @Mike_1984,

Welcome to the Community!

I'm sorry to hear about the trouble you're having with upgrading within the app. I'd recommend reaching out to our team, and they will be able to look into why this is happening, and help you get your upgrade sorted.

Rach