Can't turn mobile data back on because app and website down
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27-06-2023 08:15 AM
Hi,
Is anyone else finding that the app is constantly down lately?? I am becoming increasingly frustrated with not being able to use parental controls due to this. I now am unable to turn on my daughter's data because the app and website aren't working properly again. Is there any way of doing this? She needs data!
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27-06-2023 10:21 AM
Hi @molilli
The app has recently been updated. Could you try deleting and redownloading it please? Are you able to access your account through the My EE desktop website?
Chris
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27-06-2023 11:32 PM
Hi,
I will try that, thanks. I was not able to make the changes on the website, either. The app did work later in the day but this it is not working for me a lot of the time.
Thanks
