@Nixy83 Can you login to your online account or do you think that you can only use the my EE app ? Have you seen the other comments on this forum about this ? Clear your device cache and uninstall and reinstall the app,
If you can not login to your online account then you need to call customer services and request an account reset only do this if you can not login to your online account as this doesn’t correct the issue of the my EE app as that’s a device issue not an app issue.
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
