Can’t seem to get on manage account

[demiii1]

It won’t let me on been like this for 4 days now  

[Schockwave]

Hello @demiii1 ,

Welcome to the community,

Have you uninstalled the app, rebooted your device and reinstalled the app? If you have, I would ring customer service and get them to do an account refresh, this often solves the problem.

Are you able to ;log-in via the website to your account, by any chance?

[demiii1]

It not my phone it the website and app there both not working I have try on other people phones and still not working 

[Ritu_D]

Hi @demiii1 

Thanks for confirming it both the app and website. 

Have you tried the steps Schockwave mentioned above? Uninstalling the app and re-installing it? 

If that doesn't work, give our Customer guides a call and they can take a look into this for you. 

Thanks 

Ritu 

[demiii1]

Yes I have

[Ritu_D]

Thanks for confirming @demiii1 

What did our guides advise when you called? 

Ritu 

[Evsy71]

I'm having the same issue. Is there any update on what is causing it?

[Davemc631]

Having the same issue, not good 😠

[Ali_A]

Hi @Evsy71 & @Davemc631 

Please give Customer Service a call where a guide in the technical team can check your accounts are set up correctly, and refresh the access if needed. 

Thanks 

Ali