cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can’t remove EE notification from app

Profile closed
Not applicable

I’ve got a notification showing on the EE app and I can’t remove it, there’s nothing in the app I can do to remove it.

I’ve turned off notifications and turn them back on again and this doesn’t solve the issue. I’ve removed the app and reinstalled and that didn’t help.

What I have noticed though, When I go to the help section and click on message us, in the top left-hand corner, it has a back arrow with a red circle indicating that I have a notification if I press the arrow with the notification it takes me to a search menu and it doesn’t get rid of it.

I can only presume this is a bug with the app.

IMG_5572.jpeg

 

IMG_5573.jpeg

21 REPLIES 21
Katie_B
EE Community Support Team

Thanks for confirming @Paul1911

If you search the app store for the EE app does it show 'Update'?

Katie

Paul1911
Investigator
Investigator

had update for ee app but not ee cyber security app