Can’t login

[paulinehernande]

Since the app has been updated I can’t login

[Leanne_T]

Hi @paulinehernande

Thanks for coming here. 

Can you log into your My EE account online? 

What happens when you log into the app? 

Leanne 🙂

[paulinehernande · Accepted solution]

I just can't login through the app. If I go the long way round it works

[Leanne_T]

Hi @paulinehernande 

What is the long way round? 

Do you get an error message when you enter your log in details? 

Leanne.

[paulinehernande]

Yes it says there is an error. The long way round I mean using the browser and not app

[Leanne_T]

Thanks @paulinehernande

What error message do you get? 

Leanne.

[shooter2]

says successfully logged out

[Jon_K]

What is it that you're trying to do, @shooter2?

Jon

[ohmikedays]

I can’t login on the website. My app but this is what the website shows

 

[ohmikedays]

Hi EE

Is there any update on this? It’s been 2 days and I still can’t access my account