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Can't login to my account on website or App

kazzatenn
Explorer

For several months I have been unable to access my account on the website or app.  In store staff couldn't assist.  Get a message saying having trouble connecting and to try again later.  As I say this has been going on for months.

 

 

5 REPLIES 5
Michael_D
EE Community Support Team

Hi @kazzatenn

Welcome to the community.

Are you seeing the error as soon as you try to login on the app and the website, or is it happening after you have logged in and go to view part of your account?

Michael

When I try to login
Leanne_T
EE Community Support Team

Thanks for coming back to us @kazzatenn 

To get your account looked into and check everything is set up correctly for you, please call us on 150 and the team will be happy to help 🙂

Leanne.

Laila8
Visitor

Heyyyy, just wondering has your issue been solved? I’m having the same problem at the moment for over a month, called 150 several times but still no one could fix it 😭

Lesley_W
EE Community Support Team

Hi @Laila8 

Welcome to our community.

I'm sorry your online account issue hasn't been resolved after you've called in. Did you discuss the next steps with our tech team to see if they can get this looked into?

Lesley