Can’t link number to account

[lwh11]

Hi all,

I recently took out a business sim on monthly contract. I got a sim in the post and activated it and then ported my old number over which has all gone through. I am still unable to link my number to my account, getting the message we are unable to find any products matching the number. 

Any help?

[Northerner]

Hi @lwh11 

Have you tried registering on the EE website first. 

Does your ported number work ok, people can call/text.

Thanks