Can't link my phone to my EE account

[tave]

I am trying to link my new sim in my phone to my EE account. I get to the point in the process where I say that I pay the bills for the phone and then it says 'We're having trouble linking your products'. It's been like this for 2 days now.

Is there anything to fix this?

Thank you

[XRAD_PG]

I have the same problem. I am moving from Vodafone 

[XRAD_PG]

I topped up online but it is still not working 

[Christopher_G]

OK, thanks @XRAD_PG 

If you speak to our Mobile Care team, they'll be able to link your account manually for you.

Chris

[Guangzhen]

I have the same problem. And my phone number has already transferred  from Lebara to EE. Now I'm still can not link my number to device

[Christopher_G]

Could you check your balance and pack on our automated service by calling 150, @Guangzhen? If your account has been topped up or your pack is active, you should be able to link the account.

Chris

[Guangzhen]

Yep. After reading your reply, I found that my balance was indeed 0 (this month's phone charge had been paid when I applied for the SIM card), and then I recharged 15 pounds through the website. Now the balance is 15 pounds. However,  it's still unable to link the account.

[Christopher_G]

OK, thanks for that, @Guangzhen 

If you speak to our Mobile Care team, they'll be able to link the account manually for you.
Chris

[catsarenice]

I had the same problem. I bought a PAYG SIM and mobile in an EE shop, it was active (I could make and receive calls and tetxs), and I topped up the balance on 150. I still got the error in the original post. I went to online chat and the agent linked it to my MyEE ok, but it's not a great experience to have to go through an agent to do this.

[Leanne_T]

Hi @catsarenice 

I am sorry to hear this and appreciate the feedback. I'm glad to hear this has been sorted for you by chatting with us. 

Leanne.

[monsori]

Hi support team 

I am abroad and I have exactly this problem for linking my PAYG SIM to my account, yesterday I topped up 10 pounds by helping third partty because I can't call that phone number or text in that services what is in contact information page from abroad, but I couldn't link SIM to my account, please help me to do it.