App

[jet202black]

I can’t access my billing information on the EE app. Keeps saying there’s a problem and to try again later but this has been going on for weeks. Is anyone else having issues? I have an iPhone.

[Chris_B]

@jet202black  Can you access your online account?  If your can’t you need to call customer services and request an account reset. 

[jet202black]

Thanks, website is the same

[Christopher_G]

Hi @jet202black 

Welcome to the community.

If you speak with our Mobile Care team, they'll be able to check your account from our side to make sure that it's set up as it should be.
Chris