My account won’t let me see anything keeps asking to link account

[Andyv7]

I log in to my account but all I get is add device  

I put my mobile number in and says this is not the account manager when I’m the only owner and only have one account ?  And this  comes up too account holder and main  user for this number already exist.

[Leanne_T]

Hi @Andyv7

Are logging into the app or My EE account online? 

Have you been able to log into the account previously?

Leanne.

[Andyv7]

I have been using the app 

but now I log in to app I get to the link page 

[Leanne_T]

Can you log in if you go to your My EE account online through a web browser? @Andyv7

Leanne.

[Andyv7]

on safari 

I get a register page with

register verify Link  

the link is stuck  

[Leanne_T]

Thanks @Andyv7

Please give us a call on 150 and the team will get this looked into for you. 

Leanne.

[Andyv7]

Thank you 

[Stevegill68]

I am a new we customer and I have the same issue. Every time I open the app it says link account. When I try to link it says it’s already linked. It then allows me to look at my account. When I close it and try and open again I have got to go through it all again. 

[Christopher_G]

Hi @Stevegill68 

Could you try clearing the cache & cookies, then let us know if the issue still happens please?

Chris