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App upgrade not working. Unable to see data remaining or purchase additional

Lynn9137
Visitor

The ee app has never been the best but since I upgraded it yesterday I can’t see anything on the dashboard. I have no idea how much data I have left on my mobile WiFi device nor can I top it up. The message that appears says it’s not my fault and they are working on it. I don’t have an ee mobile account just the mobile wifi but this is annoying to say the least.

3 REPLIES 3
Christopher_G
EE Community Support Team

Hi @Lynn9137 

Welcome to the community.

Could you try deleting and redownloading the app please? Are you able to access the information on your EE Online account?

Chris

XRaySpeX
EE Community Star
EE Community Star

Visit http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi to see your data & credit status as well as its mobile no. at the top.

Try using Fast Top-up online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Ste1313
Visitor

I think it takes 48 to 72 hours to update properly.