14-06-2024 07:21 AM
The ee app has never been the best but since I upgraded it yesterday I can’t see anything on the dashboard. I have no idea how much data I have left on my mobile WiFi device nor can I top it up. The message that appears says it’s not my fault and they are working on it. I don’t have an ee mobile account just the mobile wifi but this is annoying to say the least.
14-06-2024 09:54 AM
Hi @Lynn9137
Welcome to the community.
Could you try deleting and redownloading the app please? Are you able to access the information on your EE Online account?
Chris
14-06-2024 12:52 PM
Visit http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi to see your data & credit status as well as its mobile no. at the top.
Try using Fast Top-up online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.
16-06-2024 01:40 PM
I think it takes 48 to 72 hours to update properly.