I've perservered and tried to give the app a fair go, but I'm now even more convinced that it is hopeless. I have used in many times. It annoys when I start it by greeting me with the wrong greeting ("good afternoon" in the morning, etc) and perhaps that might be because I travel, and can easily be in a different time zone. Its an unnecessary feature that if wrong, only annoys. What's wrong with "hello" ?
I have yet to use the app and not get an error message. Sometimes with a message about how hard someone is working to fix this. That just suggests that its a well known fault.
Its made more frustrating that the features I don't need or want seem to work, but those I need do not work. This silliness of signing up to 3-4 times during a session beats me. If I'm signed in already, when starting to look at some other detail why ask me to sign in again?
The often quoted advice to "contact customer services" is like a suggestion to hit myself on the head. Have those suggesting it ever tried to do this as a customer? It's actually suggesting that the customer torture themselves in attempting the impossible.
In about 50% of attempts I get "Log in error" message.
The adverts are a pest. "You're eligible for an upgrade" if a frequent one. I'd hope that as a customer wanting to change plan that I'm always eligible, and do not like the suggestion that sounds as if I've won a lottery. Its not a matter of chance surely, that if I want to choose plans I can do so? If I want a change, I'll pay for a change.
If I'm so disgruntled, you might ask why I stay? The UK coverage is superior in my opinion. That's the only feature holding me as a customer.
