App still not working

[91459145]

Afternoon My EE App not been working since December 24 have tried everything tech section has asked new email reinstall app etc anybody got the same problem. Driving me mad 😠 

[Chris_S]

Hi @91459145 I'm sorry to hear that your My EE App has not been working.

Could you tell us a bit more about what happens when you try to use it please?

Do you get any error messages?

Chris S

[91459145]

Morning Chris
When I open my EE App shows me my latest bill which is correct.
Also shows me old contract information as I took out new one in March 25 for Broadband and Mobile phone. Also does not show me my Mobile usage since Dec 24. Have done everything you can think of change my E-Mail 3 times removed the App and reloaded
Also given my ip Address from my computer, Phone, IPad.
Just think in this day and age we should get this fixed
Neil Hendry
Sent from my iPad

[Chris_S]

Thanks for letting us know @91459145 

I'd recommend giving us a call so that a guide can get access to your account for you, and if necessary, update your My EE account.

To speak to a guide, you'd just need to call 150 from an EE phone, or 07953 966 150 from any other phone.

You can find a link to our Contact Us page here

Chris S