“I’ve now been unable to use the EE app for over seven months. Every month I’ve contacted EE and have been told exactly the same thing – that I’m waiting to be migrated to the new app. Nothing has changed. I’ve already raised a complaint, but this still hasn’t been resolved.
This is not an acceptable level of service. I would like a clear explanation of why my account still doesn’t work, what is actually being done to fix it, and a realistic timescale for resolution. If this cannot be resolved immediately, I want this complaint escalated and I expect appropriate compensation for seven months of being unable to access the service.”
