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App not working again on android, pathetic.

Rogadog
Investigator
Investigator

The app in android just doesn't work - again ! For a company of this size & calibre, you think the would get this right. I deal with small companies who have developed amazing apps that just do what they are supposed to do seamlessly. Why can't ee/bt get it right ? Going back to O2 & they're mobile coverage is much better where I live.

7 REPLIES 7
Christopher_G
EE Community Support Team

Hi @Rogadog 

Could you try force closing your app and re-opening it? It should be working OK this morning.

Chris

Mine still isn't working after doing that 😞

Northerner
EE Community Star
EE Community Star

@Rogadog @ejmkeith 

Works ok on my S24 Ultra. 

Close the app then go into settings - apps and clearing the cache/data. 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Tried this too and still not working

Leanne_T
EE Community Support Team

Hi @ejmkeith 

What happens when you log into the EE app? 

Leanne.

Still not working on my android 

 

James_B
EE Community Manager
EE Community Manager

Welcome to the EE Community, @Stevestrange20 🙂

Which phone are you using?

What problems are you experiencing with the app?

James