App not showing data, minutes or texts

[Sarah12321]

My new pack started today but the app shows no data, minutes or texts. I have a text message detailing my new allowances so I know what I've got but how can I get the app working again? I've restarted the phone and reinstalled the app but it makes no difference.

[Mustafa365]

The database which holds the allowances must be ok, since the texting system still works.  So it must be something to do with the communication between the database & the apps?  

[G_M_D1]

Hi Chris

Apparently not yet solved as still can’t see my allowances and usage - any idea when this will be fixed ?

[James_B]

Hi @G_M_D1,

Sorry, we don't have a fix date for this issue yet.

James

[Taihan]

Despite me renewing my plan, it still says I have no data nor minutes. It has been like this for weeks now and I don’t know how to fix it. I have data and minutes as I am using right now but my app says otherwise.

[Chris_B]

@Taihan what does texting BALANCE to 150 return?     If your account is not displaying correctly it might be worth calling customer services and requesting that they reset your online account 

[Gigi121052]

Hi Sarah did you find a solution I’m having same problem app not showing any information 🤷‍♂️

[Mustafa365]

The phone & computer apps havn't been working for about 3 weeks now.  The only thing you can do is text Bal to 150, and EE will send you a message with all your allowances.  

[Chuckey]

Yes same for 3 weeks now

[georgelesley]

My allowances not sowing up on the recent version of the my ee app, or online, so cant check how much is left unless I text AL to 150. The previous version of the app made it so much easier to just see what allowances I had left. is anyone else having this problem?

[georgelesley]

Guess just have to wait for them to sort it out !