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App not showing data, minutes or texts

Sarah12321
Contributor
Contributor

‎01-11-2022 11:31 PM

My new pack started today but the app shows no data, minutes or texts. I have a text message detailing my new allowances so I know what I've got but how can I get the app working again? I've restarted the phone and reinstalled the app but it makes no difference.

265 REPLIES 265
MR-K
Investigator
Investigator
In response to XRaySpeX

‎13-11-2022 01:29 PM

I am on a £1 Talk & Text pack, which a few weeks ago stopped showing my allowances although I can still use Talk & Text. When I contacted ee they said they can still see my allowances on their system but I don’t, and were not able to sort it out for me! Any one has similar problem?

XRaySpeX
EE Community Star
EE Community Star
In response to MR-K

‎13-11-2022 01:42 PM

@MR-K : : MyEE is not reporting usage correctly at the mo'. Instead text AL to 150 to see your allowances. EE are supposed to be looking into it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Jon_K
Former EE Employee
In response to MR-K

‎13-11-2022 03:00 PM

Hi @MR-K.

Do you get a reply with your allowances when you text AL to 150?

Jon

0 Helpful
MR-K
Investigator
Investigator
In response to XRaySpeX

‎13-11-2022 03:06 PM

That was awesome mate, thank you so much 🙏🏼. Are you affiliated to ee?

Jon_K
Former EE Employee
In response to MR-K

‎13-11-2022 03:16 PM

No problem, @MR-K 🙂

I'm an EE Employee, you can see all community employees in the Meet The Team section.

Jon

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to MR-K

‎13-11-2022 03:17 PM

@MR-K : No, just a user like you. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Mustafa365
Established Contributor
Established Contributor
In response to Sarah12321

‎13-11-2022 03:26 PM

Both the phone & computer apps have been down for nearly 2 weeks now!  No-one seems to know what the problem is!  

0 Helpful
MR-K
Investigator
Investigator
In response to Jon_K

‎13-11-2022 03:33 PM

Clear and detailed and up to the minute reply 👏🏽👏🏽👏🏽
MR-K
Investigator
Investigator
In response to Mustafa365

‎13-11-2022 03:34 PM

That is lame 👎🏽
Mustafa365
Established Contributor
Established Contributor
In response to PSC27

‎13-11-2022 03:39 PM

I'm not confident the issues will be resolved anytime soon, since both PC & phone app have been down nearly 2 weeks...

0 Helpful