App login not working

[12SHughes]

I have an EE account that I can login to on the website, but when I try and use the app on my phone I enter my username, password, and then the passcode it sends me. Then the app just returns to the start of the login screen. I've tried uninstalling and re-installing the app, and clearing the cache but this doesn't work. The app is up to date, and I have Android 13

[Leanne_T · Accepted solution]

Hi there @12SHughes 

Thanks for coming back to the community. 

Could you resetting your password and then try logging into the EE app once the password has been reset. Does this work for you? 

If the same happens after trying this, please get in touch with our tech guides they can get the app looked into for you. 

Leanne 🙂

[12SHughes]

Hi @Leanne_T  , sadly resetting the password didn't work, so I'll call the technical support

[Leanne_T]

Thanks for coming back to me @12SHughes 

Let me know how it goes when you get in touch 🙂

Leanne.