App improvement stops parental control.

[Redders4]

Why do you keep  “improving” the app at the time when most parents want to turn off the internet for teens? I now can't do it due to the app being unavailable. Also I don't notice any difference at all after all these “improvements “. I specifically moved provider as EE was sold as being good for parents who need this facility.  This is now going to cause upset with my neurodiverse child who has a routine linked to it being turned off

[Matt171171]

It’s infuriating and it’s regular. Why the planned downtime can’t be done at 01:00 instead of much earlier I don’t know. Frankly it would be less disruptive in the middle of the day..

[Rgeeuser]

Same here. Turn off the WiFi in order to get bedtime complete. Then I come back down and find that I can't watch anything for the rest of the evening because while I was doing bedtime they decided to do some maintenance.

Anyone know of a way to turn WiFi back on without the app? I logged into the router by entering https://192.168.1.254 and there are tons of settings to fiddle with but nothing I can see that turns WiFi back on after turning it off via parental controls. 

Agree, doing this in the middle of the day would be much less disruptive

[Leanne_T · Accepted solution]

Morning everyone, 

We apologise for any inconvenience caused during maintenance, this is needed for updates and to improve performance in the EE app.

If you have any problems logging into the app today, please get in touch with our tech guides and they can get this looked into for you. 

Leanne.