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App closed for maintenance

Julie-be
Explorer

Every time I need to use the app it’s closed for maintenance, it’s absolutely infuriating, I need to use the device controls, why don’t they do it in the early hours of the morning when less people need to use it 😡😡😡😡

6 REPLIES 6
Spursingham
Visitor

Absolutely stupid time to do maintenance. The site just went down halfway through an order. Theres a 20% off deal on the pixel 10 until 23:59 tonight.  I was just sorting the bank details and it logged me out of everything. I bet they won't honour this deal when I call them in the morning. 

Bellabee
Explorer

Agreed, you can't lock wifi on devices from the Web page. Our router keeps losing Internet too, only had it a week.

UK2004
Visitor

Just trying to set up new phone which means transferring esim to esim and great, can't do it without my EE working. What a complete joke encouraging us to use esim.

Rach_H
EE Community Support Team

Hi @Julie-be,

Welcome to the Community!

I'm sorry to hear about the trouble you've been having when using the app. Are you able to get logged in and use the app as expected now?

Rach

Hi Rach,
Thank you for your message. Yes, I can now but it’s usually at night when I need to set device restrictions on WiFi access and it is so often closed for maintenance which is extremely inconvenient and annoying. They should do the maintenance work in the early hours not before midnight
Regards
Julie
Sent from my iPhone
Rach_H
EE Community Support Team

I do understand your frustration @Julie-be though our team do try and complete any maintenance when they observe the lowest traffic. 

Rach