29-09-2025 10:36 PM
Every time I need to use the app it’s closed for maintenance, it’s absolutely infuriating, I need to use the device controls, why don’t they do it in the early hours of the morning when less people need to use it 😡😡😡😡
29-09-2025 11:14 PM
Absolutely stupid time to do maintenance. The site just went down halfway through an order. Theres a 20% off deal on the pixel 10 until 23:59 tonight. I was just sorting the bank details and it logged me out of everything. I bet they won't honour this deal when I call them in the morning.
29-09-2025 11:57 PM
Agreed, you can't lock wifi on devices from the Web page. Our router keeps losing Internet too, only had it a week.
30-09-2025 12:23 AM
Just trying to set up new phone which means transferring esim to esim and great, can't do it without my EE working. What a complete joke encouraging us to use esim.
30-09-2025 04:52 PM
Hi @Julie-be,
Welcome to the Community!
I'm sorry to hear about the trouble you've been having when using the app. Are you able to get logged in and use the app as expected now?
Rach
30-09-2025 05:11 PM
30-09-2025 06:07 PM
I do understand your frustration @Julie-be though our team do try and complete any maintenance when they observe the lowest traffic.
Rach