App and website not showing finance options.

[simonpenny]

Hi all

Trying to buy an Apple MacBook Air, everywhere tells me I can purchase from £30.19/month, which is the 48 month 0% interest option. When I click to apply for finance the screen either hangs or if it does work, only offers upto 9 months!

 This is doing my noodles in, tried in vain to speak to someone and got told to try and different browser!! Safari, Chrome, Duck Duck Go, Firefox and Edge and they still don't work.

How hard is it to have an option on the main telephone menu, where you can report issues with the app or website? 

Anyone else had this issue?

[Lesley_W]

Thanks so much to everyone who has sent screenshots!

I have passed those on to our support team so that they can look into this further. 

Lesley
 

[Ncb2026]

Morning @Lesley_W 

I hope you're well?

Do you happen to know when this is likely to get fixed please? I noticed the majority of the site was down for maintenance yesterday, but it doesn't look like the issue was resolved in that fix. 

Any information on when they're likely to fix it would be really appreciated 🙂.

Thank you,

Nathan.

[Lesley_W]

Morning @Ncb2026 

We don't have any updates yet but as soon as we do, we will pop an update in this thread. 

Appreciate your patience. 

Lesley