App and website not showing finance options.

[simonpenny]

Hi all

Trying to buy an Apple MacBook Air, everywhere tells me I can purchase from £30.19/month, which is the 48 month 0% interest option. When I click to apply for finance the screen either hangs or if it does work, only offers upto 9 months!

 This is doing my noodles in, tried in vain to speak to someone and got told to try and different browser!! Safari, Chrome, Duck Duck Go, Firefox and Edge and they still don't work.

How hard is it to have an option on the main telephone menu, where you can report issues with the app or website? 

Anyone else had this issue?

[Leanne_T]

Hi @simonpenny 

Thanks for coming to the community.

Are you logged into your EE account when you are looking to purchase the Apple MacBook Air? 

You can find more information and ways to contact the EE Finance team on the EE Finance: 12, 24, 36 or 48 month loans page. 

Leanne.

[simonpenny]

Hi Leanne

Thanks for replying to my query. I have been logged in before starting the purchase, only logged in after putting the laptop in the basket and every permutation you can think of.

I will check out the link you have posted but I think the issue is your shop/ app.

Thanks

Simon