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Community Activity
Can’t make calls or receive calls on digital voice
Changed to digital voice on Wednesday 19th March still can’t make or receive calls spoken to various advisors but still nothing waiting for a call back this is a vulnerable 89 year old persons landline and their only contact as they are unable to us...
How do I talk to someone?!
Oh my goodness, I am sick of trying to find a way to actually speak to someone in EE - I don't live near a store so I need a call. I have gone through the 150 call, through a variety of options, eventually got to the option of getting someone to phon...
Devices disconnecting every 5 minutes
Hello . We switched to EE in October from Sky and have had disconnection issues from the WiFi hub since it was installed. ( Essential Fibre 36 ) The lights on the hub never change but basically we will lose connection every day several times a day. S...
Smart Hybrid Connect connected to router but the three bars are flashing red.
I am a new EE customer, BB works but the Smart Hybrid Connect is paired to the route but the three bars are flashing red. I have moved around the house and it is in the best possible position for 4g.
Draytek Modem
HI - currently don't use my EE Router in the property as I have a Unifi setup, and currently am using a BT Openreach modem for the VDSL service - I'm looking to upgrade this modem to a Draytek V166 or V167, both of which are available on the EE shop,...
Can’t receive text or send text messages
Hello,I am abroad in Hungary, I did not have issues like this before. I can’t receive calls from anybody or I can not text back. I can make calls with no problem. When someone calls me it says this person is currently unavailable. Tried to contact wi...
Perks At Work - EE Broadband - Discount Code Not Working
Hello All,Unfortunately I have been having a nightmare trying to apply the EE Corporate Pricing Discount for the broadband services. From the PerksAtWork website, I navigate to the link they provide. This takes me to the EE Home Broadband page. I the...
Connection Dropping Out At The Same Time Every Day
Hello! I have recently moved to EE broadband and it has been mostly working pretty well. I have had an issue with it for a while where the connection would drop for a minute/two sometime in the hour of 12am every single day. It has also changed with ...
"something went wrong on our end" error in the app and online
Has anyone got the "something went wrong on our end" error in the app and online? I have been with EE for ten months and STILL haven't had this sorted. I raised three tickets for this. First one said we are working on it, second one said oh yes th...
Bright box red light
My broadband has been off since yesterday evening and the router is showing a solid red lightI've been through the connection test, I've done all the steps to power off and then reset the router but it's still showing as red My mobile can see and con...
