Allowances are showing as zero - data mins and texts
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22-08-2022 11:14 PM
All my allowances are showing as zero accross the board normally 510 MB, 215 mins & 75 texts - is this a network error? This is on the app and the website
Solved! See the answer below or view the solution in context.
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23-08-2022 10:10 PM
@James_B : Is the Forbiddeness of http://add-on.ee.co.uk/ issue also currently under investigation?
With both of these reporting mechanisms out of action it is almost impossible for a user to discover how much data they have left.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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23-08-2022 10:19 PM
@James_B - Yes still seeing zero, zero, zero, on the dashboard for data/minutes/texts.
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23-08-2022 10:33 PM
Yeah, send AL to 150 and you'll get the actual values that are showing as zero on the app / website (eventually)
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23-08-2022 10:35 PM
Tried and failed see earlier reply
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23-08-2022 10:41 PM
My £10 pack renewed today, but my allowances are showing 0 minutes and 0 texts and just 100mb of data, when I should have about 500 minutes, unlimited texts and about 8gb of data.
What has gone wrong?
Thanks
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23-08-2022 10:45 PM
why do my allowances all show "zero" for data, texts and minutes on the account
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23-08-2022 10:50 PM
I have the same EE thechincal problems on EE I can't phone or diak 150
Contacted ee they are aware of usue but no time scale of fix
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23-08-2022 10:53 PM - edited 23-08-2022 11:07 PM
@woodchicago , @Jono69 : It's currently under investigation. See all the others in this thread.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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23-08-2022 10:56 PM
Are all of you on PAYG or are some on contract?
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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23-08-2022 11:05 PM
Mine are blend new PAYG sims with packs.
