Allowances are showing as zero - data mins and texts

[peterg]

All my allowances are showing as zero accross the board normally 510 MB, 215 mins & 75 texts - is this a network error? This is on the app and the website

[XRaySpeX]

@James_B : Is the Forbiddeness of http://add-on.ee.co.uk/ issue also currently under investigation?

With both of these reporting mechanisms out of action it is almost impossible for a user to discover how much data they have left.

[354-]

@James_B - Yes still seeing zero, zero, zero, on the dashboard for data/minutes/texts.

[peterg]

Yeah, send AL to 150 and you'll get the actual values that are showing as zero on the app / website (eventually)

[peterg]

Tried and failed see earlier reply

[Jono69]

My £10 pack renewed today, but my allowances are showing 0 minutes and 0 texts and just 100mb of data, when I should have about 500 minutes, unlimited texts and about 8gb of data.

What has gone wrong?

Thanks

[woodchicago]

why do my allowances all show "zero" for data, texts and minutes on the account

[Kyiv]

I have the same EE thechincal problems on EE I can't phone or diak 150

Contacted ee they are aware of usue but no time scale of fix

[XRaySpeX]

@woodchicago , @Jono69 :  It's currently under investigation. See all the others in this thread.

[XRaySpeX]

Are all of you on PAYG or are some on contract?

[jlawjay]

Mine are blend new PAYG sims with packs.