Allowances are showing as zero - data mins and texts

[peterg]

All my allowances are showing as zero accross the board normally 510 MB, 215 mins & 75 texts - is this a network error? This is on the app and the website

[peterg]

Why does the phrase "not fit for purpose" spring to mind, also the website is shpwing zero on allowances, thats new. Was everything clear on this page? Click no and it just refreshes. You can still text AL to 150 that still works for the time being. 

[Mike680]

This issue has happened again. All my allowances are indicating zero. Is there another ee server issue. 

[Mustafa365]

Yes, mine's gone as well, on both the phone app & computer.  Texting 'Balance' to 150 still works though!

[Tansorboy]

App and website still broken.

[grsdev]

Same here but only on my PAYG SIMs.

PAYM SIM: All OK.

PAYG SIM 1: My EE app shows zero allowance but texting AL to 150 gets coherent results.

PAYG SIM 2: My EE app shows zero allowance and texting AL to 150 says I have over 100 GB left on a £20 pack that normally gets you 30 GB. Even with a full 30 GB carried over from the previous month and a full roster of boosts, you should have no more than 63 GB available before using any data.

It's been like this for a good 24 hours now.

[Mustafa365]

Same here, showing correct credit, but 0 MB data, 0 minutes, & 0 texts on phone & computer apps.  Texting 'Balance' to 150, returns correct credit, 140.8 GB data, & unlimited texts & minutes.  

[Christopher_G]

Thanks for posting about this. We're feeding this back to the relevant teams.

Could you add a screenshot of the allowances showing as zero in the My EE app? 

Do you have the same if you log into your My EE account online? If so, please share a screenshot of that.

Please obscure any sensitive information.

Thanks

Chris

[grsdev]

Here's a screenshot of the MyEE app:

Here's a screenshot of My EE online (browser) for another PAYG account:

 This is what I get back after texting "AL" to 150 on the same account as immediately above:

Your current balance as of today 07:36 is £0.00. You have unlimited minutes, unlimited texts and 128.4GB remaining until 01/12/2022 for your £20 Pack. Your remaining data includes 15.0GB of rolled over data. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

[Mustafa365]

Hi Chris, here's a screenshot of My EE on my PC...

[Mustafa365]

And here's a screenshot of my Android phone app!