Allowances are showing as zero - data mins and texts

[peterg]

All my allowances are showing as zero accross the board normally 510 MB, 215 mins & 75 texts - is this a network error? This is on the app and the website

[Mustafa365]

Hi GRSDEV, I can't see your screenshots, just triangles!

[grsdev]

That's because images have to be approved by moderators before they show here.

[Mustafa365]

Oh, that's strange because I can see my own images- can you see the ones I uploaded, or just triangles?  

[grsdev]

Just triangles in your post. You see your own images immediately, you just have to wait for the moderation process to go through before other people see them.

[Mustafa365]

Ha, they don't tell you that, you just assume that they are visible to everyone straight away.  I find the EE apps & packages quite easy to use generally (when they are working properly!).  I've also got a second SIM from a Greek telecoms company, and had problems from the start.  Now it's working ok, but their packages are difficult to understand.  The data, texts & minutes seem to be in several categories, and run out at different times, so you have to get various top-ups half way through to keep everything going smoothly.  Plus they take tax out of your top-up, so if you pay, say, €10, you only see about €8 going into your phone account...

[Christopher_G]

Thanks for those screenshots. I've moderated the images so they should show soon.

Our support teams are looking into this.
Chris

[Mustafa365]

I see both our screenshots are showing pretty much the same thing.  Hopefully they will shed some light on the problem...

[Tansorboy]

Still not working.

[Tansorboy]

surely someone, somewhere can fis it. I fought EE meant everything, everywhere?

[Tansorboy]

Fix not fist…