Allowances are showing as zero - data mins and texts

[peterg]

All my allowances are showing as zero accross the board normally 510 MB, 215 mins & 75 texts - is this a network error? This is on the app and the website

[senormen]

have gone from the old app showing crazy amounts of data, mins and texts more than actual allowance to the new app showing none . . .

[peterg]

Just text AL or BALANCE or even BAL to 150 to get your actual figures.

[354- · Accepted solution]

Allowance dashboard restored (My EE Web & App) - figures are displaying!

[Betsy2]

Yes, at last ..Sent from my Galaxy

[Smalin]

Nice to see allowances again.

Maybe next time EE could communicate and be transparent on these types of issues, not everyone has access to Twitter and forums etc to know these problems are a known issue

[senormen]

yay back ...allowance anxiety be gone !

[peterg]

Yeah, same here too. (about time)

[peterg]

Agreed, EE could do better, at least it's resolved before the thread reached 100 messages (just)

[XRaySpeX]

Good! Only took 5 days. But the following useful PAYG links are still flawed:

• Fast Top Up flash loops on Chrome.
• http://add-on.ee.co.uk/status is still Forbidden most times.

[Mustafa365]

Oh well, at least we learnt something- that we can text Al or Balance to 150 to get a list of our allowances!