Allowances are showing as zero - data mins and texts

[peterg]

All my allowances are showing as zero accross the board normally 510 MB, 215 mins & 75 texts - is this a network error? This is on the app and the website

[XRaySpeX]

Try texting AL to 150 from it instead (it is free).

[pccccppcc]

Restart my device? Why on earth should I have to do that? I never had to with the old app. Am I expected to do this every month? Clearly, the the new app is not working as it should.

[pccccppcc]

Why should I have to text anything to anyone, the new app should get this right from the off. It recognises that my pack has been renewed but fails to show the correct data allowance.

Sent from my toaster

[Talia2911]

On the new ee app just installed on my new phone my account says I have no data, no texts and no calls, all it says is I have credit and I know I have not used everything that I had. I am on a £5 a month pay as you go.

[207A]

same problem, I cannot call out!

[Ianhh1]

Same issue here. App and my EE both show 0 data 0 minutes 0 texts remaining. Text balance to 150 and reply says I have 1.8gb, 98 minutes and 247 texts. Whats going on?

[A-n-d-r-e-w]

EE aren't bothered about PAYG customers, otherwise they'd have fixed the problem.  If anyone exceeds their allowances, then it isn't fair that they have to pay for it.

[peterg]

PAYG is a big part of the customer base, If people overspend due to THEIR app and THEIR website failing their customers, I think any lawyer worth their salt could probably crucify them in front of a jury, as juries / punters just love big companies i.e. EE / BT - I think as you say that is clearly unfair and I doubt they are dumb enough to try.

[Schockwave]

@pccccppcc , The reason for rebooting your phone is because the app is new and then that may correct it, no you should not need to reboot it. Not sure why you would not want to do this.

What @XRaySpeX has written is correct, as it will give you the answer you need, sometimes this is necessary, it is free to text, so what is the big deal?

[XRaySpeX]

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@pccccppcc wrote:

Why should I have to text anything to anyone

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Well, only if you want to see the correct figures; otherwise carry on looking at false figures until the bugs in MyEE are fixed.