Additional line

[Mandi_b]

Hi, I have just joined EE from Sky. I want to add additional lines to my account for my children, however, when I try to do it online  or via My EE app it won’t let me do it & asks me to call up. Can anyone explain why? 

[Katie_B]

Hello @Mandi_b. 

This could be as you have just joined the network. 

Our customer care team will be in the best position to provide you your options. 

Katie 🙂