Add-ons

[Annn]

I cannot see my Add-ons - when I look under plans on EE website, it tells me have 7 but will not show me what they are

[Schockwave]

Hello @Annn ,

Welcome to the community,

I have just looked in the app, and when looking at Mobile, below Data Left, Unlimited, click on the arrow and you will see the add ons you have.by clicking on the arrow next to Add-ons and you will see what they are I suspect is must be the same via the website..

[Annn]

Thanks for your suggestion. Unfortunately for whatever reason, I have been
unable to get into the app today. And the website shows a button that says
I have add-ons, but the button cannot be pressed to find out what they are.
When I click on the arrow on the website, it just gives me a list of
possible add-ons. Anyway, thanks. I will try later to get into the app. It
might be better than the website (which is dreadful).

Ann *****

[Mod Edit - Kindly refrain from sharing personal information on the public forum]

[Schockwave]

@Annn , if you go via the website, click on mobile add ons and then click on inclusive extra, should work and you can then see what add ons you have, if neither the app nor the website does not work, I would speak to EE and you may need tor require an account refresh. Please also make sure that you have the latest app, you may have to uninstall, reboot your device and reinstall it.