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Add-ons

Annn
Explorer

‎04-09-2026 02:32 PM

I cannot see my Add-ons - when I look under plans on EE website, it tells me have 7 but will not show me what they are

 

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2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

‎04-09-2026 04:08 PM

Hello @Annn ,

Welcome to the community,

I have just looked in the app, and when looking at Mobile, below Data Left, Unlimited, click on the arrow and you will see the add ons you have.by clicking on the arrow next to Add-ons and you will see what they are I suspect is must be the same via the website..

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 7953 966 or +44 330 123 1105.
Annn
Explorer
In response to Schockwave

‎04-09-2026 04:46 PM - last edited on ‎04-09-2026 04:55 PM by EE Community Moderator

Thanks for your suggestion. Unfortunately for whatever reason, I have been
unable to get into the app today. And the website shows a button that says
I have add-ons, but the button cannot be pressed to find out what they are.
When I click on the arrow on the website, it just gives me a list of
possible add-ons. Anyway, thanks. I will try later to get into the app. It
might be better than the website (which is dreadful).

Ann *****

[Mod Edit - Kindly refrain from sharing personal information on the public forum]

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