Add-ons

[Michael38]

Is there still problems with the add-ons in the EE app

[Fleagle]

Not using the device it’s for as it’s abroad. Using either my iPhone phone or iPad or iMac. 

I could add data by texting 150 but it shouldn’t be this difficult especially as it’s a know issue.  Also I tend to find the app is more about trying to flog you stuff  than actually being able to manage your devices or buy add ons especially on PAYG. 

[XRaySpeX]

@Fleagle : You need to be connected to the device you want to add data for to use the EE Add-data link.

[Fleagle]

Thanks, I just want to add data to my daughter’s phone while she is abroad and I’m in the U.K.  I used to be able to do it via the app or online but EE is trying to make it as difficult or actually impossible for me to do.  

[XRaySpeX]

@Fleagle : Yes, you don't need to be connected directly to the device to add data via the EE a/c but as you say it is erroring.

[Leanne_T]

Hi @Fleagle 

If this is for a different device you don't have access to, please call us on 150 and the team will get the data added for you. 

Leanne.