Accounts and manage subscriptions

[Anton24]

I have been unable to access my account via the EE app nor am I able to manage my subscriptions via the app. I have telephoned to helpline on several occasions and waited up to 40 minutes . Unfortunately, the person I’ve spoken to has been unable to help, but they have Try to put me through to a technical helpline, but at that point the phone goes dead.Try to put me through to a technical helpline, but at that point the phone goes dead. Can anyone help with this problem please?

[Anton24]

• I have recently signed up to EE and NOW TV . I was told when buying the EE TV and now TV package that My TV profile from Sky would be transferred across to EE T.my TV profile from Sky would be transferred across to EE TV. This is not happened on the only transfer was the broadband. Subsequently, I’ve had to go back to EE to have the TNT sports HD added which I’m thinking I’m paying extra for. Also, the Disney+ is not working nor is access to Netflix which I had with SkyTV. i’ve tried to get onto my account via the EETV app but it won’t give access to my account and I have no idea what I’m paying for. Nor can I get onto manage my subscriptions. I’ve telephoned the helpline on several occasions and waited over 40 minutes and each case. Unfortunately, the staff have been unable to help, but I’ve said that they would put me through to a technical team, to deal with my enquiry at which points the phone went dead on two occasions., to deal with my enquiry at which points the phone went dead on two occasions. Can anyone help with how to make the EE app work so that icon understand my account but also select Disney+ and Netflix without paying twice? 

[Midnight_Voice]

@Anton24 

What hardware did you choose from EETV, and have been supplied with?

[Katie_B]

Hi @Anton24. 

Thanks so much for coming here. 

I am sorry to hear you are experiencing this. 

Are you able to access your EE account on the web OK?

Katie

[Anton24]

No I am Ava not

[Mchristie2]

Having same issue and no one in Ee can help. Beyond useless. 
15 calls to support and fobbed off with “it’s a known issue “ been going on for months judging by the threads found on here. 

[Debbie_G]

Thanks for getting back in touch @Anton24.

What happens when you try to log in? Are you getting any error messages? 

Debbie 

[Anton24]

I have been put through to technical people who say it will take 5 days to fix 

something about different primary e mail addresses but 5 days!! I am not convinced and still no fix

[Anton24]

Agreed , the system seems to be cobbled together apps that don’t speak to each other still can’t access my account and see what I am actually paying for Can’t get discovery plus or Netflix 

[Anton24]

Hi Debbie are you the customers service team or can you direct me to the customers service team please  as I wish to make a complaint and hopefully be directed to technical support