Account not linking services

Perks842 · ‎10-11-2025

I used to have an account from previous contract, which now says "your account is now closed" but I have since started a new SIM and linked the new service as it said, it said all went through. But the new SIM hasn't come across and it still says account closed.

Linzi_H · ‎10-11-2025

Hi @Perks842

Welcome to the Community.

It sounds like your online account is linked to your old account number, and this is why it shows as closed. If you give our team a call, they'll be able to get that updated to your new account number. Once this is updated correctly, you'll then be able to see all the right details.

Linzi

View solution in original post

XRaySpeX · ‎10-11-2025

Is the new SIM on PAYG or contract?

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Linzi_H · ‎10-11-2025

Hi @Perks842

Welcome to the Community.

It sounds like your online account is linked to your old account number, and this is why it shows as closed. If you give our team a call, they'll be able to get that updated to your new account number. Once this is updated correctly, you'll then be able to see all the right details.

Linzi