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3d secure payment blocked for Starling Bank when adding a new card

skellbert
Visitor

When trying to add a new card (Starling Bank Mastercard debit), the 3d secure pane does not load and shows ERR_BLOCKED_BY_CSP.  Has been like this for days, I gave up and used a credit card from another bank for which the 3d secure works.  Please fix so I can go back to not using a credit card.  I have tried Opera, Edge, Chrome on a windows laptop and Chrome and Opera on an android phone same error on each.

1 SOLUTION

Accepted Solutions
Schockwave
EE Community Star
EE Community Star

Hello @skellbert ,

Welcome to the community,

This is not customer service and there is no account access, so if you are not able to add your direct debit card, I would suggest ringing customer service, as they should be able to do this for you. Not sure why it did not work for you.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

5 REPLIES 5
Schockwave
EE Community Star
EE Community Star

Hello @skellbert ,

Welcome to the community,

This is not customer service and there is no account access, so if you are not able to add your direct debit card, I would suggest ringing customer service, as they should be able to do this for you. Not sure why it did not work for you.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
ZH25
Explorer

This issue is back again 🙂 Joke.

ZH25
Explorer

It seems like EE is blocking Starling's 3DS authentication. Revolut works. Could you please fix this ASAP?

bluemath
Visitor

Still doesn't work

Linzi_H
EE Community Support Team

Hi @bluemath 

Welcome to the community.

If you call our team directly they'll be able to help further.

Linzi