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Live TV will not work but apps work fine

I have recently changed from BT TV to EE TV and set up a pro and mini box in two rooms to receive EE TV via wifi. Neither TV has an aerial connection nor an ethernet cable connection. During the set up process each box 'found' 133 channels.I can view...

Resolved! Migration from BT - agreed speed increase not implemented

I've just migrated from BT fttp 500 to Full Fibre Gigabit Essentials however my speed test are showing the same speed as I had on BT ie 480 Mbps. I suspect my profile has not been updated. What is the easiest way to get this resolved?

Request for Assistance – Internet Not Working

Dear EE,I hope you're well. My name is Bianca, and I’m from Brazil. I’m currently staying in the UK for a few months to study, and I recently signed up for broadband at the flat I’m living in.Unfortunately, the internet has not worked at all since th...

Why does EETV app it not let me watch anything?

I have the EE TV app and I see you can watch NOW channel on it but nothing shows up on the screen. It also says I'm not watching any channels at all on continue watching. Can you watch anything on this app apart from the few sports channels and renta...

5g mobile broadband blocking certain apps

i recently purchased a 5g mobile broadband prepaid simcard so i can use my laptop for gaming on the go. i get brilliant speeds and can play certain games with no issues but whenever using th 5g broadband i cant use discord or steam. anybody have any ...

What is the truth about wifi 7?

Hi, I'm a BT transferee to EE broadband and after much discussions with advisors finally settled on the 500mb essentials with wifi 7 smart hub pro - then the problems started. On go-live date no additional equipment arrived (although I did receive th...

Installation pending forever with no ETA

Hi EE Community,I’m extremely frustrated with the lack of progress and poor communication around my broadband installation. Here’s a timeline of what’s happened so far:Ordered EE broadband on 25th Feb, with an installation date scheduled for 14th Mar...

Recordings ending early

I have changed to a new EE Pro from a previous BT box and the old box used to allow recordings to start a wee bit earlier and finish 5/10 after the show but the new box doesn’t allow that option on settings that I can see and I keep losing the ending...

WiFi issue

Hi, Our WiFi keeps dropping it's connection multiple times a day. If we switch it off and back on it usually comes back on. The lights on the router remain blue and we have not changed it's position. Any advice?ThanksJS

No email confirmation or order history

Hi I preordered a Switch 2 but I’ve been sent no email to confirm and there seems to be no way to find the order in my account (just mobiles and broadband orders). I snapped a picture of the order no. luckily but I’ve had no trace beyond that. I boug...