Home Services

I've got a 900MB service, a Smart Hub Pro connected to a Smart Wifi Pro by gigabit ethernet (cat 5e I think), via a switch to stop the connection dropping. After initial start-up of the Pro, connecting to it via 5Ghz wifi, I might be getting 850Mbps ...

importing contacts into EE hub

HiI have been trying to import contacts in vcard format into my hub. Apart from manually entering them in to the phones, this is the only way. However I get an error "invalid data CHOP3-903"I have checked the format by opening in a text editor and it...

EE Cyber Security - Spam Texts not showing as ‘set up’ in app

Hi, I'm stuck on the SMS Security setup in the EE Cyber Security app (iOS).Despite enabling "Filter Unknown Senders" and selecting ‘EE Cyber Security’ in my iPhone Settings, the app won't show as "Protected." When I go to the setup screen in the app,...

Moving TNT sport to HBO app

I watch the Premiership rugby games on TNT sport. I usually record them and watch them through the week. The ones shown on Discovery+ can't be recorded. Will I be able to record those on HBO???

Caller with EE bdge

A person wearing an EE badge called Tuesday saying EE were up grading fibre cables in Highbridge area Somerset and we would get new router. Strange as we could have been told online. Is this some sort of scam or potential fraud. Any one could print a...

Netflix premium price discrepancy

Just upgraded Netflix to premium via Netflix where it clearly states the price as £6 extra per month. Got an email from EE confirming the change but states it's £7. Can this be sorted please?

EE Not calling back despite promisng 4 times to do so over 5 days now ?

Hi All,I have a extender problem wi fi 7 which will need an engineer visit --despite multiple calls to EE CS and promises of call back none received over a 4 day period --how do i get to a person to arrange a home visit ==PS Yes i have tried all th...

EE Hub Fault Record

Hello,Please can you let me know if there is a way to view historic faults for the router past a month?Thank youJames

TNT Sports is moving to HBO Max

Warner Bros. Discovery (WBD) have announced changes to how customers access some of their content.What’s changing? HBO Max app launches on 26 March 2026. On 26 March, WBD will launch the HBO Max app On the same date, TNT Sports will move from discov...

Smart Hub Pro Keeps Loosing Connection

Since January 2025 we have had the EE 900 Mbps service with the Smart Hub Pro and the Smart Wi-Fi Pro, plus a phone service. I have the 2.5Gb Openreach ONT fitted.The speeds have been fine exceeding the 900 Mbps download and 100 Mbps upload using E...

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