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Resolved! EE iPad A16 WiFi £100 with broadband

Hello, I'm trying to claim the iPad A16(WiFi) for £100, this was an offer that was available if you purchased broadband over 500mbs. I have the 1.6gbs Ultimate and was told on the app chat and on a phone call that I'm eligible and I will receive a em...

Resolved! 1571 service problem

My internet service was recently upgraded to "full fibre" and the engineer from BT set up my existing BT landline phone to use the new connection. Since then my phone has worked quite well most of the time, but the green light associated with the 15...

Unlink Netflix Account

Hi, I have an account with EE TV and the current netflix account that is linked for billing through TV is set to my now ex partners email address and netflix account. How do I go about unlinking it and setting up my own account to link to TV billing ...

Alex, I've read the post above. I've looked for similar posts but this one seemed closest to our issue. We have the Smart Hub Pro 7 set up. 3 Extenders and a Hybrid Connect. We have for a month or so now tried to get stability with the system since ...

Tv box disconnects

My ee tv box keeps disconnecting from my bt broadband i have to turn my broadband off at the wall and the ee box aswell turn them both back on and both work properly Anyone know what the issue would be

Resolved! WPA2 compatibility

I have just transitioned from BT Total Broadband to EE Full Fibre 1.6, but am having more than a few connectivity issues. The main one is that my ADT house alarm panel cannot connect to the wifi, and following many discussions with their service des...

URGENT COMPLAINT: Broadband still dead after weeks of failures, lies and no-show

To whom it may concern, I am beyond furious with the way EE and Openreach have handled my broadband installation, and I want this read by someone who can actually fix it, not another script. Here are the facts, none of which are in dispute: I applied...

No response EE

I’ve sold my house and have been trying to contact EE to cancel by letter 5 weeks ago. No response. By the chat complaints team. No response. The 150 chat doesn’t work abroad. CEO email unusable I’ve called three times. Was left hanging on the phon...

Account plan ceased

Hi, I pay for my mothers broadband and phone, from when I used to live with her. She got a new smart hub recently. Now she cant sign in, I went to try and logged into my account, it says my plan has ceased. I never requested this, any ideas why th...

Change activation date

I moved from BT on Thursday 26th. My activation date was given as Monday 30th - based on my equipment arriving today (28th). According to the Royal Mail tracker it won't arrive until Tuesday 1st Oct. I tried to change my activation date using the app...