EE Community info & News

Welcome!  Here you will find updates and info about the Community

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Forum Posts

Meet our Community Stars

Whether you're visiting the EE Community for the first time, or you're a regular visitor, you've probably read a post from one of our Community Stars. The Community Stars are our local neighbourhood superheroes who give up their spare time to help ou...

James_B by EE Community Manager
  • 1866 Views
  • 0 replies
  • 5 Helpful

Meet our Community Team

I am proud to introduce you to our amazing team of EE Staff who work super hard to make the EE Community a great place to visit. Not to be confused with our excellent team of Community Stars - our most trusted, knowledgeable and dedicated members, he...

James_B by EE Community Manager
  • 2834 Views
  • 0 replies
  • 3 Helpful

EE Community - How to guide

Hi, Welcome to our fresh new Community.  Whether you are a new member or have been with us for years, I thought it would be useful to give some pointers on mastering the basics of using the Community to get the help you need. You don't need to regist...

Login.png Login 2.png Login 3.png Register 1.png
Sean_D by Former EE Community Manager
  • 6591 Views
  • 0 replies
  • 7 Helpful

Community badges and how to earn them

To keep things lively, we like to have some fun as well as create a little bit of healthy competition. As part of this, we have lots of great badges that you can earn whilst you are using the EE Community.    Everyone can earn badges, and there are l...

first steps badge.PNG familiar face badge.PNG helping hand.PNG Badges.png
Sean_D by Former EE Community Manager
  • 8826 Views
  • 0 replies
  • 74 Helpful

EE Community Star program

We created the Community Star program quite a few years ago to recognise the exceptional contributions of our more active members.  Our Stars have a real passion for helping others and sharing their wealth of knowledge and experience which make them ...

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Sean_D by Former EE Community Manager
  • 7644 Views
  • 0 replies
  • 36 Helpful

EE Community guidelines

Welcome,   We want you to get the most from your experience in the EE Community.  To make this possible we have some guidelines that should ensure our community is an enjoyable, friendly and informative place to visit for all who choose to do so.   T...

Sean_D by Former EE Community Manager
  • 6537 Views
  • 0 replies
  • 5 Helpful

Contacting EE...

So I need to speak with someone, pretty urgently. I've been trying since 6pm. Only to find that the phone lines are closed and no live message option. Despite the website stating that lines are open until 8pm?! I go to twitter, and see the EE bio als...

Thank you.

dear Moderators and managers on Behalf of all customers. Thank you so, so much for your. help and support. It is really helpful and nice that. there is someone. who we can re. can reach out to. should we need help and support. and also. someone to sp...

c9 by Established Contributor
  • 707 Views
  • 7 replies
  • 3 Helpful

Session

Morning,When logging in there’s no ‘remember me’ option, the fact that there isn’t would lead me to believe that that’s automatic? That being the case it appears sessions are dropping when leaving this board and then on returning I have to log again ...

Mixstar by Investigator
  • 555 Views
  • 7 replies
  • 0 Helpful

Resolved! Seriously?

Guys, you’ve done all this work on the bulletin board and there’s no link to the community site from the regular EE website, I have to rummage through help and eventually get here.

Mixstar by Investigator
  • 635 Views
  • 8 replies
  • 3 Helpful

Former employee

Hi, please could I have the details of the HR department, so I can pass on to a future employer, it is just to clarify dates that I worked for EE. 

RB85 by Visitor
  • 336 Views
  • 1 replies
  • 0 Helpful

Resolved! How to Search Help?

It's no longer there! You can search the Community for keywords but you can't search Help for something you have an inkling of but can't work out where it will fall in the Help hierarchy.

XRaySpeX by EE Community Star
  • 960 Views
  • 13 replies
  • 1 Helpful

New customer

Good morning️I just wanted to know if someone could commend some of your store staff at your Ankerside Tamworth branch. Me & my better half were out of contract with O2 (customers of theirs for more than 15 years) & getting help from them was nigh on...

Burnzy75 by Visitor
  • 367 Views
  • 1 replies
  • 3 Helpful

Phones for Refugees

Hi!  I am the Director for Displaced Persons (i.e. refugees) in a charity based near Manchester.  We provide weekly English lessons for 60+ persons, and also try to help address their needs for clothing (winter jackets, winter shoes) and human intera...

MikeK3 by Visitor
  • 699 Views
  • 2 replies
  • 0 Helpful